Default Services
Are you currently servicing your own loans, and you want your staff focused on providing great service to your borrowers to maintain that relationship? Are you thinking of bringing the servicing of your loans in-house to have more control over the interaction with your borrowers, but perhaps don’t want the increased compliance requirements of handling delinquent accounts? We will handle the default portion of your portfolio with care, compassion, and compliance, so your team can stay focused on what they do best. And when markets shift and delinquencies go up and down, you do not have to worry about staffing, capacity, or cost concerns.
We offer the following default services:
- Early and late-stage Collections
- Loss Mitigation Assistance
- Bankruptcy & Foreclosure Handling
- REO, Claims, and other Post-Foreclosure Functions
- Data and experience-driven dialer campaigns allow us to determine the best way to reach your borrowers, maximizing compliant contact frequency
- Effort focuses on educating borrowers on proper debt management
- Re-establish and maintain communication with customers to minimize loss
- Skip tracing services to locate borrowers with inaccurate contact information
- Negotiation of payoffs, settlements, and payment programs according to set client standards
- Thorough and consistent review of each customer’s situation and needs through proactive, high-touch communications
- Preapproval of borrowers for eligible loss mitigation paths (e.g., modification, repayment plans, deferrals, and short sales)
- Customized, best resolution plans based on borrower circumstance and investor criteria
- Agency compliance and investor-specific documentation tracking
- End-to-end fulfillment services for a seamless customer experience
- Portfolio tracking for new and in-progress filings
- Attorney and fee management based on investor guidelines
- Superior statutory/regulatory compliance
- Partnerships with legal entities and representatives to protect clients’ assets and interests
- Full REO asset management from initial property inspections to ongoing preservation services
- New damage reporting
- National disaster monitoring and damage triage
- Claims processing
- Multi-channel property disposition
- Code compliance and vacant property registration
