Call Center Support

Based in our Rocky Hill, CT headquarters, our state-of-the-art telephony technology and onshore reps provide the necessary care to maintain the valuable relationship you have built with your borrowers. We offer coast-to-coast call center coverage that helps clients increase contact frequency and effectiveness with comprehensive outbound call management. Our call center can engage your borrowers for customer care services, such as:

• Execute Welcome Calls, cross-sell campaigns, implement borrower retention initiatives, or handle existing servicing errors ​
• Capacity management assistance without additional operational overhead​
• Overflow support from highly experienced, and industry-trained customer support staff