Call Center Support
Based in our Rocky Hill, CT headquarters, our state-of-the-art telephony technology and onshore reps provide the necessary care to maintain the valuable relationship you have built with your borrowers. We offer coast-to-coast call center coverage that helps clients increase contact frequency and effectiveness with comprehensive outbound call management. Our call center can engage your borrowers for:
- Execute Welcome Calls, cross-sell campaigns, implement borrower retention initiatives, or handle existing servicing errors
- Capacity management assistance without additional operational overhead
- Overflow support from highly experienced, and industry-trained customer support staff
- Data and experience-driven dialer campaigns allow us to determine the best way to reach your borrowers, maximizing compliant contact frequency
- Effort focuses on educating borrowers on proper debt management
- Re-establish and maintain communication with customers to minimize loss
- Skip tracing services to locate borrowers with inaccurate contact information
- Negotiation of payoffs, settlements, and payment programs according to set client standards
